Level of Doctors’ Satisfaction in Ophthalmology Telemedicine at the Philippine General Hospital

Abstract

Objectives. This quantitative, cross-sectional, descriptive research aims to determine the level of satisfaction of
doctors using telemedicine in Ophthalmology.

Methods. An online questionnaire was sent to ophthalmologists at the Philippine General Hospital, a tertiary referral center, that partially shifted to ophthalmology telemedicine during the COVID-19 pandemic.

Results. Respondents perceived telemedicine positively in terms of usefulness (Mean 2.92, Slightly Satisfied), ability to do quick follow-ups and patient updates (Mean 2.90, Slightly Satisfied), simplicity, and ease of use of technology (Mean 2.78, Slightly Satisfied). They were least satisfied with its effectiveness (Mean 2.37, Slightly Dissatisfied).

Conclusion. Ophthalmologists expressed only slight satisfaction with telemedicine. The telemedicine platform was simple and useful for end-users, but some aspects may be improved based on questionnaire results.